I. Supplier Information

1. Please describe your organization and management structure.
2. Please include your primary locations and key contacts who will be supporting the initiative
3. How will your company provide an operational competitive advantage for our hiring?
4. Describe any significant relationships that your company brings to the table.
5. How does your company weigh the satisfaction of your employees to projected results to clients? Please provide examples.

II. RPO Services Offerings

1. Describe the ideal RPO model that your company provides.
2. How does your company’s RPO offering differentiate you from your competitors?
3. What is your company’s process, methodology, and approach to providing scalable service levels? Please detail this in relation to sourcing, recruitment, coordination, and scheduling.
4. How does your company manage business continuity challenges?
5. What are the critical success factors for your current clients?
6. Describe how your company can scale RPO deliverables.
7. How does your company stay current with trends?
8. Is your company able to utilize insert your Applicant Tracking System or insert any other pertinent technologies?
9. How does your company utilize technology to optimize your RPO services?
10. How do you benchmark yourself?
11. How many new clients have you had over the past year?
12. Does your offering focus on a specific industry, industry, or type of hire?

III. Client Service Support

1. Please describe and detail your implementation process.
2. Will IT implementation be included?
3. Can you guarantee go-live by insert date?
4. Describe your service operations hours, resources, quality control, responsiveness, etc.
5. What are your SLA’s/KPI’s for your service center?
6. Are any of your client-facing activities outsourced?
7. Who will be the implementation project manager?
8. What are your best practices for managing the implementation of project managers?

IV. Systems Integration and Client Reporting

1. How will your sourcing and CRM systems integrate with ours?
2. Will you require any new technologies to service our account?
3. Will any customized programming be required for integrations between yours and our system?
4. Please list any applicable information security/data privacy certifications.
5. Does your platform allow for customizations?
6. How often does your company release a new code?
7. Are management reports available from a secure website? Describe how these reports can be customized.
8. What technical support is available for your technology and reporting?
9. Explain your IT support structure.
10. Will we provided with login access to your systems?
11. Describe your IT infrastructure.
12. Does your company provide mobile applications or access?

V. Service Level Agreement and Pricing

1. Do you have a standard Master Services Agreement? If so, please provide.
2. Please list your pricing.
3. Please send us your rate sheet.
4. How is your pricing aligned with the hiring objectives we require?

VI. Risk Factors

1. Are there any pending events that would impact the delivery of these RPO services?
2. How does your company manage risks?
3. What is your DUN’s number?
4. How do you resolve risks in your company?

VII. Quality

1. How does your company view and measure quality?
2. What does a successful customer look like?
3. How do you maintain excellent customer service?

VIII. Innovation

1. Please outline any innovative strategies that you have.
2. How does your company manage and measure internal innovation?